FAQ

DELAYS IN AUS POST SHIPPING FOR 2021 CHRISTMAS

There are expected delays over the Christmas period in shipping and receiving parcels. We recommend ordering as soon as possible to reduce the risk of not receiving your order in time for Christmas.

  • Scout + Cove is not responsible for delays in shipping, or your order not arriving in time for Christmas. 
  • Scout + Cove cut off dates for Christmas, as per AusPost cut offs:

ORDER BY: MONDAY 6th Decmeber via Standard Post (excludes WA and NT)

ORDER BY: FRIDAY 10th December via Express Post (excludes WA and NT)

What do I do if my order is delayed?

If there are delays in receiving your order, please first log an enquiry with AusPost here.

Refunds will not be provided for a delayed delivery. However, if you have logged an enquiry with AusPost and your parcel is marked as lost, please email scoutandcove@gmail.com to apply for a refund.

What is your return policy?

Given the nature of our products, refunds and returns are not permitted for change of mind or incorrect selection.

Returns or exchanges may be permitted due to faulty or damaged goods resulting from the manufacturing process. Please email scoutandove@gmail.com to apply for a return or exchange.

 

Do you use sustainable packaging? 

Yes. We use compostable mailers from Hero Packaging for all our orders. We are continuing to find new ways that our business can be more sustainable.

 

Do you ship to my country?

At this time Scout + Cove ships Australia wide. We are working on expanding to other countries. Send us an email to scoutandcove@gmail.com telling us where you're from and we will work on getting our products to you!

 

Do you do wholesale or custom orders?

Yes. We offer wholesale prices for our range of scrunchies. Custom orders are available upon request. Please send an email with your desired colour, fabric and quantity required to scoutandcove@gmail.com and we will work with you to make your scrunchie ideas come to life!

 

My question is not here?

If you have any other questions send us an email at scoutandcove@gmail.com and we will get back to you as soon as we can.